For example, if a housekeeper suggests they've scrubbed the bathroom sink, but a guest complains a few dirty sink, then you realize there's a disconnect. Applying SOPs will allow you to carry out overall performance management and determine exactly where the staff is excelling and in which they will need supplemental training. https://stephenzluyh.blogs100.com/35049321/helping-the-others-realize-the-advantages-of-cleaning-protocols